Platform/Support
REACHIFIC SUPPORTHow can we help?
Open a ticket, check your support plan, or find a quick answer. Every Reachific account includes access to our help center.
Pick the fastest way to get an answer
Four ways to reach us, depending on what you need right now.
Submit a ticket
Tell us what is going on. Your ticket goes straight to our support team and you hear back by email.
Open a ticketSupport plans
See response times for each plan and choose how fast you want a person on your request.
Compare plansFAQs
Quick answers to the questions we hear most about the platform, plans and billing.
Read the FAQsContact us
Questions about sales, partnerships or anything that is not a support issue.
Get in touchClear response times, by plan
Response time is the time until a person first replies to your request.
Self Serve
Within 72 business hours
Included with every account
Standard
Within 48 business hours
Email support
Priority
Within 24 business hours
Live chat support
Premier
Within 2 to 3 business hours
Phone and Zoom support
Submit a ticket
Share what happened, what you expected and a screenshot if you have one.
A person replies
Our team answers by email within the response time of your plan.
We follow up
Platform bugs are reported and followed up until fixed.
Business hours are Monday through Friday, 8 AM to 5 PM Pacific, excluding holidays. Response times count business hours only.
Need something built or changed?
Support is help using the platform. Building is a separate service. Websites, workflows, pipelines and content are done for you by our agency team, scoped and quoted before any work begins.
Tell us what is going on. We will take it from there.
One ticket gets your request in front of our support team.