Choose your response time
Plans are billed monthly and can be started, upgraded or canceled at any time.
Self Serve
$0/ month
- Help center articles and videos
- Support tickets, answered in the order received
- Platform bug reports
Included with every account
Standard
$297/ month
- Everything in Self Serve
- Email support
- How to answers for any feature
- Login, access and settings help
Priority
$497/ month
- Everything in Standard
- Your tickets go ahead of lower plans
- Live chat support
- Troubleshooting for workflows, forms and calendars that stop working
Premier
$997/ month
- Everything in Priority
- Top of the queue, often answered right away
- Phone and Zoom support
- A named support contact who knows your account
- Urgent help when your website or checkout goes down
Support is help using the platform. Building is a separate service.
Here is what a support plan covers, and what is handled as development work.
Technical support
- Answering how to use a feature
- Fixing login, access and permission problems
- Finding out why something stopped working
- Reporting platform bugs and following up until fixed
- Pointing you to the right setting or help article
Development and done for you work
- Building or editing websites, pages and funnels
- Creating or changing workflows and automations
- Pipelines, forms, custom fields and integrations
- Writing content, emails and campaigns
- Data imports, migrations, reports and dashboards
Development work is billed hourly as you go, or through an agency service package. Ask for a quote and we will scope it before any work begins.
The fine print, in plain English
Everything you need to know before you choose a plan.
Business hours are Monday through Friday, 8 AM to 5 PM Pacific, excluding holidays. Response times count business hours only.
Response time is the time until a person first replies to your request. Some issues take longer to fully resolve, especially problems that depend on outside providers.
Accounts without a paid plan are on Self Serve. Requests are answered in the order received, after paid plans.
Plans are billed monthly and can be started, upgraded or canceled at any time. A plan covers one Reachific account.
Requests for building or changes sent to support will be quoted as development work before anything is done.
Open a ticket. We will get right on it.
Submit a ticket for platform help, or book a strategy call to scope building and changes.