Reachific Terms and Conditions

Last Updated: May 23, 2026

Welcome to Reachific! These Terms and Conditions ("Terms") govern your access to and use of the Reachific platform, website, and services (collectively, the "Service"). By creating an account, using, or paying for the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. These Terms form a binding agreement between you and Reachific (referred to as "Reachific," "Company," "we," "us," or "our"), which includes Reachific's officers, directors, employees, contractors, and agents as third-party beneficiaries of these protections. You represent that you are at least 18 years old and have the legal capacity to enter this agreement on behalf of yourself or any business entity you represent.

1. Accounts and Eligibility

• Account Registration: You must provide true, accurate, current, and complete information when registering an account. You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account. You agree to promptly update your account information if it changes. Only you (and your authorized employees or agents, if a business account) may use your account; you may not share or transfer your account credentials to anyone else without our consent.
• Account Ownership: If you register on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms. That entity will be the account owner. In case of any dispute over account ownership, Reachific may require documentation (e.g., business registration) and will determine the rightful owner at its reasonable discretion. You agree that Reachific's decision on account ownership will be final and to indemnify and hold us harmless from any claims arising out of account ownership disputes.
• Eligibility: The Service is intended for business use by professionals and companies. You must be 18 or older to use the Service. Competitors of Reachific (including individuals developing a similar platform) are not permitted to use the Service for competitive research. We reserve the right to refuse service or terminate accounts that violate these requirements.

2. Fees, Payment, and Subscription Terms

• Subscriptions: Reachific is offered on a subscription basis (e.g., monthly or annual plans). By signing up, you authorize us (or our payment processor) to charge your provided payment method for recurring subscription fees and applicable taxes on a periodic basis until you cancel. All fees are in U.S. dollars unless otherwise specified.
• Free Trials and Promotions: If we offer a free trial or promotional pricing, you must cancel before the end of the trial period to avoid being charged. After a trial, you will be charged the standard rate unless you cancel.
• Billing and Payment: You agree to pay the fees for the plan you selected, as well as any usage-based fees or overage charges (e.g., fees for SMS or email sends beyond included amounts, if applicable). Payments are due in advance on the first day of each billing cycle. We use third-party payment processors (such as Stripe) to handle billing; by providing your payment information, you agree to the processor's terms and any applicable fees. We do not store full credit card numbers on our servers; such data is handled by a PCI-compliant provider.
• Failed Payments and Grace Period: If we are unable to successfully charge your payment method on the billing date, your account will enter a grace period of seven (7) calendar days during which your platform access will remain active. During this grace period, you are responsible for updating your payment information and resolving the outstanding balance.

  If payment is not successfully collected before the grace period expires, the following may occur at Reachific's discretion:

  • Your subscription license will be suspended and platform access restricted or revoked
  • All snapshot licenses, automation licenses, and add-on feature licenses tied to your subscription will be suspended for the duration of non-payment
  • Your sub-account data will be retained for a reasonable period but Reachific assumes no obligation to preserve data indefinitely during suspension

  Upon successful payment of all outstanding balances within a reasonable cure window (not to exceed 30 days from original billing date), your license and full platform access will be restored. If the account is not cured within 30 days, Reachific reserves the right to permanently terminate the account and delete associated data without further notice.

• No Refunds: Fees (including subscription fees and one-time charges) are non-refundable except where required by law. We may change pricing and will give notice of any significant fee increase. Changes apply at the next billing cycle; if you do not agree, you may cancel before the new fees take effect.

3. Permitted Uses, Subscription Scope, and User Obligations

Subscription License Scope

• One Subscription = One Business Entity: Each subscription plan (Basic, Business, or Enterprise sub-accounts) covers a single sub-account representing a single legally operating business entity. A "business entity" is defined as one company, LLC, sole proprietorship, or other legal structure operating under one primary business name and one registered business address. The following limits apply per sub-account:
  • One (1) Google Business Profile (GBP) may be connected or associated with the account
  • One (1) physical business address may be registered within the sub-account
  • One (1) primary business identity (legal name or primary DBA)
  A single business entity may operate multiple websites, landing pages, blogs, funnels, and social media accounts within its sub-account, provided all such properties represent the same business entity operating at the same address.
• Multi-Location and Multi-Brand Businesses: If you operate multiple business entities, brands, or locations — meaning businesses with different legal names, different physical addresses, or distinct brand identities functioning as separate businesses — each such entity or location must be housed in its own dedicated sub-account.

  Access to multiple sub-accounts requires an Enterprise plan. Using a single sub-account to operate, manage, or represent more than one business entity, brand, or physical location is a material violation of these Terms and may result in immediate account suspension without refund.

• License Grant: Subject to your compliance with these Terms and timely payment of fees, Reachific grants you the license described above for your own internal business purposes. All rights not expressly granted are reserved. You agree not to resell, rent, lease, or otherwise distribute the Service to any third party, except as enabled by features of the Service (e.g., the SaaS reseller mode available on the Enterprise plan).
• Lawful Use Only (Prohibited Uses include):
  • Using the Service in any manner that violates any law or regulation, including privacy, data protection, spam, export control, and intellectual property laws.
  • Sending unsolicited or unauthorized bulk communications, promotions, or advertisements ("spam") via email, SMS, or other channels. You must obtain proper opt-in consent before sending marketing communications and honor opt-outs (e.g., STOP for SMS).
  • Uploading, transmitting, or storing any content that is unlawful, harmful, harassing, defamatory, obscene, or otherwise objectionable; content that exploits or harms minors; incites violence; or promotes illegal activity.
  • Infringing the intellectual property or other rights of any party. You must own or have rights to all content you input or send through the Service.
  • Impersonating any person or entity or misrepresenting your affiliation.
  • Security Violations: Attempting to probe, scan, or test vulnerabilities; breaching authentication; introducing malware; disrupting or overloading infrastructure; or using automation except via an official API per its terms.
  • No Sensitive Data: Do not collect or store SSNs, full payment card data (outside integrated payments), financial account passwords, biometric identifiers, health/medical information, or children's data unless expressly permitted by written agreement (e.g., BAA). Reachific is not a HIPAA-compliant service absent a separate BAA.
• User Responsibilities: You are responsible for all usage under your account (including authorized users). Ensure compliance with these Terms and notify us immediately of unauthorized access. We may monitor for compliance and suspend accounts or remove content for violations.
• Compliance with Privacy Laws: You will comply with applicable privacy and data protection laws (e.g., GDPR, CCPA). You are responsible for obtaining required consents before sending communications and honoring data subject rights and opt-outs. You agree to maintain your own compliant privacy policy and indemnify Reachific for violations arising from your communications or data practices.
• Third-Party Services and Integrations: If you enable third-party integrations (e.g., calendars, payments, telephony), you are responsible for reviewing and complying with their terms and policies. We are not liable for third-party acts or omissions.
• Feedback: If you submit ideas or suggestions, you grant Reachific a perpetual, irrevocable, transferable, sublicensable, royalty-free license to use them without obligation.

4. Snapshots, Automations, Platform Assets, and Intellectual Property

Snapshot and Automation Licensing

• License Grant — Snapshots and Automations: Upon activation (through plan inclusion or purchase), you are granted a limited, non-exclusive, non-transferable, platform-exclusive license to use the applicable snapshot, template, or automation asset solely within your active Reachific sub-account.
  • Perpetual Within Platform: Snapshot and automation licenses that are purchased as one-time add-ons are granted in perpetuity — meaning the license does not expire with time — provided your Reachific subscription remains active and in good standing. The perpetual nature of the license applies exclusively within the Reachific platform and confers no rights outside of it.
  • Subscription-Dependent: All licenses — including perpetual snapshot licenses — are conditioned on maintaining an active subscription. If your subscription lapses, is suspended, or is terminated for any reason, all associated licenses (including perpetually licensed snapshots) are suspended or revoked for the duration of non-payment or permanently upon account termination. Restoring an active subscription in good standing restores access to previously licensed assets.
  • Platform-Exclusive: All snapshot and automation licenses are valid for use within the Reachific platform only. No license is granted to use, replicate, adapt, or operate these assets on any other software platform, CRM, marketing tool, or competing service.
• Non-Transferable: Snapshot licenses, automation licenses, and all other platform asset licenses are personal to your Reachific account and are non-transferable. They may not be:
  • Transferred to another Reachific account or sub-account without our written consent
  • Sold, sublicensed, gifted, or assigned to any third party
  • Exported, migrated, or replicated for use on any platform other than Reachific
• No Platform Migration of System Assets: Reachific does not support, facilitate, or permit the migration of your configured Reachific system — including but not limited to built workflows, snapshot configurations, automation logic, funnel structures, custom field configurations, pipeline setups, account settings, and template builds — to any competing or alternative platform.

  What you can export: You retain ownership of your raw data. The following may be exported from your account at any time: contact lists, conversation histories, form submission records, invoices, and similar data records that constitute your business's own information.

  What cannot be exported or migrated: Your Reachific system configuration as a whole — including workflow logic, automation sequences, snapshot builds, funnel structure, and custom configurations — is a licensed platform asset and cannot be exported, extracted, or reproduced for use outside of Reachific.

• No Ownership Transfer: Purchasing a snapshot, automation package, or any other add-on within Reachific constitutes a license purchase, not a transfer of intellectual property ownership. Reachific retains all rights, title, and interest in and to all platform assets, templates, snapshots, and automation content. You acquire no ownership interest of any kind.
• Your Content: You retain ownership of your "User Content" (e.g., contact lists, uploaded assets, your own written copy, messages, and pages you create from scratch). You grant Reachific a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display your User Content solely to provide the Service.
• Prohibited Content: You will not upload content that is illegal or infringes third-party rights. We may remove violating content and/or suspend accounts.
• Reachific IP: The Service and all related intellectual property — including software, code, user interface, documentation, trademarks, snapshots, templates, and automation content — are owned by Reachific and its licensors. No rights are granted except as expressly stated in these Terms.
• License Restrictions: You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or extract source code from the Service except as permitted by applicable law. All templates, snapshots, and content provided by Reachific are licensed for use within the Service only; you do not obtain ownership and may not redistribute outside the Service.
• DMCA/Copyright Policy: If you believe content on the platform infringes your copyright, notify us pursuant to the DMCA. We may remove content and terminate accounts of repeat infringers.

5. Affiliate Program and Marketing Disclosures

• Affiliate Referral Program: If you enroll, additional affiliate terms apply. Commissions, eligibility, and program rules are defined therein.
• Affiliate Conduct Requirements: Follow all laws and FTC endorsement guidelines. Clearly disclose your affiliate relationship (e.g., "#ad"), avoid misleading claims, and comply with audits. We may withhold commissions or terminate for non-compliance.
• Independent Status: Affiliates are independent contractors, not agents. You indemnify Reachific for your advertising violations.
• Advertising Disclaimers: Testimonials/case studies reflect individual experiences; results vary. No guaranteed outcomes.
• FTC Endorsement Compliance: Disclose any material connection for endorsements; we may review requests for compliance edits.

6. Service Availability and Support

• Availability: We aim for high reliability but do not guarantee 100% uptime. Planned maintenance may occur; emergency maintenance may occur without notice. We are not liable for disruptions.
• Third-Party Services: Integrated providers (hosting, email, SMS, payments, analytics) may have outages or limitations outside our control. We will make reasonable efforts to minimize disruption.
• Customer Support: Support is provided via our published channels and hours. No guaranteed response times unless covered by a separate SLA.
• Updates and Changes: We may update features, fix bugs, or change integrations. We won't materially reduce core functionality of your plan except for security or legal reasons or with appropriate adjustments. Continued use constitutes acceptance.

7. Termination, Suspension, and Account Deletion

• By You: You may cancel your subscription at any time via account settings or by contacting support. Access continues through the remainder of your paid billing period (unless you request earlier termination). No prorated refunds will be issued unless required by applicable law.
• By Us: We may suspend or terminate your account with or without notice for violations of these Terms, non-payment, security risks, fraudulent activity, or discontinuation of the Service in your region.
• Effect of Subscription Lapse or Termination: Upon expiration, cancellation, or termination of your subscription:
  • Your access to the Reachific platform will cease
  • All snapshot licenses, automation licenses, and add-on licenses will be suspended (for lapse) or permanently revoked (for termination)
  • You should export any data you wish to retain (contacts, reports, conversation history) before your subscription period ends
  • Reachific may delete your sub-account data after a reasonable retention period following termination
• Account Deletion — Permanent and Irreversible: If you choose to delete your Reachific account, the deletion is permanent and irreversible. Account deletion cannot be undone.

  Upon account deletion, the following occurs immediately and permanently:

  • All sub-account data, configurations, workflows, automations, funnels, contacts, content, and settings are permanently removed from the platform
  • All snapshot licenses, automation licenses, and add-on licenses associated with the account are permanently terminated — including any perpetually licensed assets
  • Any custom builds, configurations, integrations, or developments completed within your Reachific account are permanently lost
  • Reachific has no obligation to recover, restore, or provide copies of deleted account data

  You are solely responsible for exporting any data, contacts, content, or records you wish to retain prior to initiating account deletion. Reachific is not liable for any loss of data, revenue, business disruption, or damage resulting from voluntary account deletion.

• Post-Termination Assistance: At our discretion, we may provide limited data export assistance upon timely written request submitted before account deletion is initiated (fees may apply).
• Survival: Provisions that by their nature should survive termination — including intellectual property, indemnification, limitations of liability, and dispute resolution — will survive termination of these Terms.

8. Disclaimers of Warranties

The Service is provided "AS IS" and "AS AVAILABLE." To the fullest extent permitted by law, we disclaim all warranties (express, implied, or statutory), including merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee uninterrupted, error-free, or completely secure operation. Any guidance, templates, or AI outputs are informational only; you are responsible for review and compliance.

9. Limitation of Liability

To the maximum extent permitted by law, in no event will Reachific or its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, data loss, business interruption, or reputational harm. Our total aggregate liability for all claims arising under or related to these Terms or the Service is limited to the amount you paid to Reachific for the Service in the three (3) months immediately preceding the event giving rise to liability; if none, then US $100. The foregoing applies even if a remedy fails of its essential purpose. Certain jurisdictions may not allow some limitations; where prohibited, limits apply to the fullest extent allowed.

Third-Party Services: We are not liable for acts or omissions of third-party providers or damages arising from their performance (e.g., email or telephony failures, hosting, payment processing).

Data Loss and Security: We are not liable for unauthorized access to, alteration, theft, or destruction of your data, or for malicious code transmitted by third parties. We implement security measures but cannot guarantee immunity. You are responsible for maintaining backups of your data and exporting records prior to account cancellation or deletion.

Beneficiaries: These limitations benefit Reachific's owners, officers, directors, employees, affiliates, agents, licensors, and service providers.

10. Indemnification

You agree to defend, indemnify, and hold Reachific and its affiliates, officers, directors, employees, and agents harmless from all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your breach of these Terms; (b) your User Content; (c) your use of the Service (including your communications and dealings with your customers and leads); (d) your violation of any law or third-party rights; (e) your input or collection of sensitive or regulated data in violation of these Terms or applicable law; (f) your affiliate marketing violations; or (g) your operation of multiple business entities, brands, or locations within a single sub-account in violation of the subscription scope limits set forth in Section 3. We may assume exclusive defense; you will cooperate and not settle without our written consent. Indemnity survives termination.

11. Governing Law and Dispute Resolution

• Governing Law: California law governs, without regard to conflict-of-law principles; U.S. federal law applies where relevant.
• Jurisdiction and Venue: Exclusive jurisdiction and venue in the state or federal courts located in San Diego County, California, subject to the arbitration clause below.
• Dispute Resolution; Arbitration: Before formal action, email a brief Dispute Notice to [email protected] and allow 30 days to resolve. Except for excluded claims, both parties agree to binding, individual arbitration administered by the AAA (Consumer or Commercial Rules, as applicable) in San Diego, California or your county of residence (at your option), which may be conducted via phone, written submissions, or in person. The arbitrator may award any relief a court could and the award is final and enforceable.
• Exceptions: Either party may seek injunctive relief for misuse or abuse of the Service or IP infringement, or file in small claims court where allowed.
• Class Action Waiver: Claims must be brought individually; no class or representative proceedings or group arbitrations. If unenforceable, the arbitration agreement is void and disputes proceed in court.
• Jury Trial Waiver: If a dispute proceeds in court, both parties waive jury trial to the extent permitted by law.
• Limitation Period: Any claim must be filed within one (1) year after it arose, unless prohibited by applicable law.

12. Miscellaneous Provisions

• Relationship: No joint venture, partnership, employment, or agency relationship is created by these Terms or your use of the Service.
• No Waiver: Our failure to enforce any provision is not a waiver. Modifications must be in a signed writing by an authorized Reachific representative.
• Severability: If any provision is invalid or unenforceable, it will be enforced to the maximum extent possible and the remainder will continue in full force.
• Assignment: You may not assign these Terms without our written consent. We may assign to an affiliate or in connection with merger, acquisition, reorganization, or sale of assets. These Terms bind permitted successors and assigns.
• Entire Agreement: These Terms (and incorporated policies such as the Privacy Policy, Cookie Policy, Data Processing Addendum if any, and Affiliate Agreement if applicable) constitute the entire agreement and supersede prior agreements. In case of conflict with a separately executed agreement, that agreement controls.
• Changes to Terms: We may modify these Terms; material changes will be noticed and include an updated "Last Updated" date. Continued use after the effective date of changes constitutes acceptance.
• Notices: Legal and account notices may be provided electronically via email to your account address or via the Service and are deemed received within 24 hours of sending or posting. You consent to electronic communications. You may send legal notices to our registered address or [email protected].
• Force Majeure: We are not liable for delays or failures due to events beyond reasonable control (e.g., strikes, war, pandemics, natural disasters, power or network failures, government actions).
• Headings/Interpretation: Headings are for convenience only. "Including" means "including without limitation." "Or" includes "and/or" unless context indicates otherwise.
• Contact: Reachific, Attn: Legal Department, 5551 Hollywood Blvd. #1051, Hollywood, CA 90028, USA • Email: [email protected]

Thank you for reading these Terms. By using Reachific, you agree to these conditions.